CX Strategy

Strategy – Journey Mapping

Strategy

Strategy: Journey Mapping What is Journey Mapping? One of the…
Strategy – Survey Touch Points

Strategy

Strategy: Survey Touch Points under construction… tagline title value desc…
Case – Qualitative Coding

Case Studies

Case Study: Verisk Claims NPS Report Verisk Analytics Role: Sr.…
Analytical Research Library

Design

Analytical Research Hedge Fund Library
ClaimSearch Dashboards

Design

Dashboard templates and guidelines for Verisk Claims business unit
United Metal

Design

Visual design and front end development
ClaimSearch Comms

Design

Design and facilitation of internal and external user communications
Case – Survey Touch Points

Case Studies

Case Study: Claims Inquiry Survey Campaign Verisk Analytics Sr. Manager…
Case – Behavior Analytics

Case Studies

Case Study: ClaimSearch Event Tracking Verisk Analytics Sr. Manager UX/UI…
Case – Account Scorecards

Case Studies

Case Study: Verisk Claims CX Scorecard Verisk Analytics Sr. Manager…