Collaboration

Strategy – Journey Mapping

Strategy

Strategy: Journey Mapping What is Journey Mapping? One of the…
ClaimSearch Dashboards

Design

Dashboard templates and guidelines for Verisk Claims business unit
ClaimSearch Mobile App

Design

Mobile application for ClaimSearch
ClaimSearch Comms

Design

Design and facilitation of internal and external user communications
Case – Design Systems

Case Studies

Case Study: Entity Design System for ClaimSearch Verisk Analytics Sr.…
Case – Survey Touch Points

Case Studies

Case Study: Claims Inquiry Survey Campaign Verisk Analytics Sr. Manager…
Strategy – Qualitative Coding

Strategy

Strategy: Qualitative Coding What is Qualitative Coding? What are you…
Case – Account Scorecards

Case Studies

Case Study: Verisk Claims CX Scorecard Verisk Analytics Sr. Manager…
Case – Feedback Management

Case Studies

Case Study: Verisk Claims Feedback Management System Verisk Analytics Sr.…
Case – CX Drivers

Case Studies

Case Study: Verisk Claims CX Drivers Index Verisk Analytics Sr.…