{"id":132,"date":"2023-07-17T16:19:00","date_gmt":"2023-07-17T16:19:00","guid":{"rendered":"https:\/\/noelbeane.com\/staging\/5285\/?p=132"},"modified":"2025-01-25T17:37:22","modified_gmt":"2025-01-25T17:37:22","slug":"claimsearch-2-0","status":"publish","type":"post","link":"https:\/\/noelbeane.com\/staging\/5285\/claimsearch-2-0\/","title":{"rendered":"ClaimSearch 2.0"},"content":{"rendered":"
\n
\n
\n
\n\n
<\/div><\/div><\/div>
\n <\/svg>
NB Home Slide 2<\/div>
<\/div>
\"\"<\/div><\/div><\/div><\/div>
\"Verisk<\/div><\/div>
ClaimSearch 2.0<\/div><\/div>

Senior Manager and Lead Designer for the reimagining of the ClaimSearch application suite for Verisk Analytics.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div> <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div><\/ss3-loader><\/div><\/div>

<\/div><\/div><\/ss3-force-full-width><\/div>\n\n\n
\n
\n
\n
\n
\"Verisk<\/figure>\n<\/div>\n\n\n\n

ClaimSearch 2.0<\/p>\n\n\n\n

Role: Sr. Manager UX\/UI Design<\/p>\n\n\n\n

2014 – 2021<\/p>\n\n\n\n

<\/div>\n\n\n\n
\n

200K<\/p>\n\n\n\n

Unique Users<\/p>\n<\/div>\n\n\n\n

\n

1,500<\/p>\n\n\n\n

Avg. Active Users\/30 min.<\/p>\n<\/div>\n\n\n\n

\n

+2 Bn<\/p>\n\n\n\n

Individual Claims<\/p>\n<\/div>\n\n\n

Adaptability<\/a>, <\/span>Collaboration<\/a>, <\/span>Communication<\/a>, <\/span>CX Strategy<\/a>, <\/span>Design Systems<\/a>, <\/span>Design Thinking<\/a>, <\/span>Figma<\/a>, <\/span>Front End Development<\/a>, <\/span>Human-Centered Design<\/a>, <\/span>Interaction Design<\/a>, <\/span>Pattern Lab<\/a>, <\/span>Predictive Analytics<\/a>, <\/span>System Thinking<\/a>, <\/span>Usability Testing<\/a>, <\/span>User Research<\/a>, <\/span>UX Design<\/a>, <\/span>Visual Design<\/a>, <\/span>Visual Thinking<\/a><\/div><\/div>\n\n\n\n
\n

ClaimSearch 2.0<\/p>\n\n\n\n

Opportunity<\/p>\n\n\n\n

Re-imagination of ClaimSearch application suite (Verisk Analytics\u2019 anti-fraud solution).<\/p>\n\n\n\n

Challenges<\/p>\n\n\n\n

Dismal customer sentiment caused by lack of communication and ease of use.<\/p>\n\n\n\n

Outcome<\/p>\n\n\n\n

Dynamic cultural shift to a user-centric approach that increased customer satisfaction and reinforced the customer perception of partnership.<\/p>\n\n\n\n