Human-Centered Design

Case – Account Scorecards

Case Studies

Case Study: Verisk Claims CX Scorecard Verisk Analytics Sr. Manager…
Case – Feedback Management

Case Studies

Case Study: Verisk Claims Feedback Management System Verisk Analytics Sr.…
Case – CX Drivers

Case Studies

Case Study: Verisk Claims CX Drivers Index Verisk Analytics Sr.…
Case – Journey Mapping

Case Studies

Case Study: Sales Lead Journey Mapping Verisk Analytics Sr. Manager…
Strategy – Behavior Analytics

Strategy

Strategy: Behavior Analytics What is Behavior Analytics? Behavior analytics is…
NBC Web Portals

Design

NBC Universal web portals for property content and merchandise
NBC Hulu Prototype

Design

Design and prototype for initial Hulu interactive television design
Beane Digital Projects

Design

Brand and front end development
Strategy – Design Systems

Strategy

Strategy: Design Systems What is a design system? A design…
Strategy – CX Drivers

Strategy

Strategy: CX Drivers What are CX Drivers? Monitoring the metrics…