Customer Service
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Strategy – Qualitative Coding
Strategy: Qualitative Coding What is Qualitative Coding? What are you…
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Case – Account Scorecards
Case Study: Verisk Claims CX Scorecard Verisk Analytics Sr. Manager…
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Case – Feedback Management
Case Study: Verisk Claims Feedback Management System Verisk Analytics Sr.…
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Case – Journey Mapping
Case Study: Sales Lead Journey Mapping Verisk Analytics Sr. Manager…