Adaptability

Strategy – CX Drivers

Strategy

Strategy: CX Drivers What are CX Drivers? Monitoring the metrics…
Strategy – Feedback Management

Strategy

Strategy: Feedback Management What is a Feedback Management System? Customers…
Strategy – Account Scorecards

Strategy

Strategy: Account Scorecards What is an Account Scorecard? An account…
ClaimSearch Style Guide

Design

Styleguide documentation for ClaimSearch application
ClaimSearch 2.0

Design

Redesign of ClaimSearch application and design system
NBC iTV

Design

Interaction design for NBC Universal and Samsung content
NBC Logos

Design

Logo design for NBC Universal properties
NBC Archive

Design

Product design and conceptualization of NBC Universal Archive portal
NBC Learn

Design

Ideation and design for NBC Learn web portal