UX/CX Strategy

Here are the essential tools have helped me build a successful strategy for customer satisfaction. It is an empathy toolkit that is designed to convert and retain customers. These tools are proven instruments for structuring collaborative partnerships. Partnerships that build loyalty, nurture brand reputation, and reinforce long term revenue.

Design Systems

Design Systems that are customer-centric have positive impact on revenue and brand loyalty.

How It Works

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Generative AI

Why Writing Prompts for Generative AI is the New Must-Have Skill for Product Designers

How It Works

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Platform Messaging

Platform messaging is a game-changer for any SaaS application.

How It Works

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Qualitative Coding

Theme and content analysis of large data sets to identify patterns in customer feedback

How It Works

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Behavior Analytics

Behavior analysis enables you to understand customer interests, pain points and personas.

How It Works

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Feedback Management

Improve reporting and tracking of the work that is directly related to customer feedback. A valuable driver for customer satisfaction and improving our brand as a partner to our customers.

How It Works

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Account Scorecards

A single scorecard for metrics that drive a healthy sustained customers relationship and proactively alert leadership to our customer satisfaction.

How It Works

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CX Drivers

Monitoring the metrics that drive negative and positive experiences is key to maintaining a healthy customer experience

How It Works

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Survey Touch Points

Listening to customers promotes an organizations promise as a trusted partner which leads to positive impact on revenue, brand loyalty and productivity.

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Journey Mapping

User journey analysis helps identify enhancements that improve user experience and speed time to revenue.

How It Works

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