ClaimSearch 2.0

Opportunity

Re-imagination of ClaimSearch application suite (Verisk Analytics’ anti-fraud solution).

Challenges

Dismal customer sentiment caused by lack of communication and ease of use.

Outcome

Dynamic cultural shift to a user-centric approach that increased customer satisfaction and reinforced the customer perception of partnership.

User Flow

Home Page

The home page is designed to provide quick access to the multiple products and features as well as to surface relevant claims that require immediate attention.

Home Page

Matching Claims Report

The flagship product of the application suite is the matching claim search result. This feature is a visualization of an insurance claim and includes a claim tree which is the breakdown of all entities involved and a claim detail workspace.

Initial Claim

Matching Claims Attachments

Claim Details

The claim detail view includes a table grid view of all matching claims. This section also includes a timeline visualization of all matching claims as well as a Google Map of all locations related to the claim.

Matching Claims Grid View

Matching Claims History Timeline

Matching Claims Map

Matching Claims Recommendations and Shopping Cart

The initial landing screen for the ClaimSearch mobile app is the search by claim. This search form enables users to access their claim data while in the field. The target persona for this application includes Claims Adjusters, Law Enforcement and Special Investigators who spend considerable time away from their desktop but need claim data to confirm observations.

Report Recommendations

Shopping Cart

ClaimSearch Mobile Application

The application provides three main tools which are a search form, an image upload, and a voice recorder. The navigation at the bottom of the screen allows for quick access to each feature. 

Mobile Home Page

Search Results

VIN Decoder

Image Upload

Voice Recorder