Every great design begins with an even better story.
Case IQ Copilot
Generative AI: Designing Intelligent Prompts
Case IQ Copilot is designed to leverage generative AI technology to simplify the task of documenting and archiving investigations.
Claims Essentials Engagement Campaign
Qualitative Coding: Unlocking the Power of Customer Feedback
Online surveys are like that reliable friend who always has your back. Want to know how customers feel about your new product? Need insights on website usability? Online surveys can do it all.
ClaimSearch Design System
Design Systems: Delivering Design that Scales
This story illustrates the natural evolution from ideation to delivery of a Figma based design system using customer focused collaboration and system thinking.
Verisk Sales Lead Generation
Journey Mapping: Identifying Workflow Gaps and Opportunities
This is a success story of how journey mapping can deliver positive impact on business goals.
Verisk Claims Feedback Management System
Feedback Management: Converting from Customer to Trusted Partner
This is a case of full integration of Close The Loop workflows using customer feedback modules, NPS data, JIRA tracking, SalesForce and marketing communications.
Claims Essentials Engagement Campaign
Survey Touch Points: Targeting Audiences for Optimal Insights
Online surveys are like that reliable friend who always has your back. They’re easy to set up, cost-effective, and can be tailored to collect exactly the kind of data you need. Want to know how customers feel about your new product? Need insights on website usability? Online surveys can do it all.
Verisk Claims CX Drivers
CX Drivers: Monitoring The Moments that Matter
Monitoring the metrics that drive negative and positive experiences is key to maintaining a healthy customer experience.
Verisk Claims Account Scorecard
Account Scorecards: Measuring Customer Satisfaction
The CX scorecard was the culmination of multiple systems and data sources to empower sales and account teams with a 360 degree view of customer satisfaction.
ClaimSearch Event Tracking
Behavior Analytics: Tracking Needs, Pain Points, and Churn
This case study illustrates the positive impact on the Verisk Claims business unit after investing in behavior analytics and embracing a customer focused outlook.
ClaimSearch Platform Messaging
Platform Messaging: Communicating Partnership
When it comes to ClaimSearch, a reliable SaaS product, keeping users in the loop is key—especially during performance hiccups or outages.