Many people don’t want to use the machine at all. They want to get something done.
UX and CX Strategy
This is a strategy toolkit for creating and keeping customers, by putting them first and embracing a customer-focused methodology that builds loyalty, brand reputation, and boosts long term revenue.
Design Systems
Design Systems that are customer-centric have positive impact on revenue and brand loyalty.
Qualitative Coding
Theme and content analysis of large data sets to identify patterns in customer feedback
Behavior Analytics
Behavior analysis enables you to understand customer interests, pain points and personas.
Feedback Management
Improve reporting and tracking of the work that is directly related to customer feedback. A valuable driver for customer satisfaction and improving our brand as a partner to our customers.
Account Scorecards
A single scorecard for metrics that drive a healthy sustained customers relationship and proactively alert leadership to our customer satisfaction.
CX Drivers
Monitoring the metrics that drive negative and positive experiences is key to maintaining a healthy customer experience
Survey Touch Points
Listening to customers promotes an organizations promise as a trusted partner which leads to positive impact on revenue, brand loyalty and productivity.
Journey Mapping
User journey analysis helps identify enhancements that improve user experience and speed time to revenue.
Your NPS score is not a target but rather the beginning of a journey to improve your Lifetime Customer Value (LCV).
Organizations that embrace an empathetic customer/employee strategy have shown…
Customer Loyalty
92%
Increase in customer loyalty
Revenue
84%
Uplift in revenue
Spend
79%
Margin in costs saved