Product Designer • CX Strategist • Design Leader
Looking for a customer centric creative?
Professional History
Soft Skills
Adaptability
9 yrs.
Design Thinking
7 yrs.
Communication
10 yrs.
System Thinking
5 yrs.
Leadership
8 yrs.
Hard Skills
Figma
3 yrs.
Adobe Creative Suite
10 yrs.
UX
10 yrs.
Jira (Certified Product Owner)
8 yrs.
Prototype
7 yrs.
Verisk Analytics
Senior Manager CX Strategy
December 2021 to July 2023
At the forefront of Verisk Analytics’ customer experience strategy, my role as Senior Manager revolved around elevating customer interactions through careful analysis and strategic implementation. This involved identifying key opportunities that contributed to the development of significant roadmap initiatives and improving the Net Promoter Score (NPS) — a testament to a deep understanding of customer needs and industry standards.
Our team’s efforts in expanding customer feedback channels and refining NPS survey segmentation underscored a commitment to data-driven improvements and customer-centric design. The successful integration of user behavior analytics and journey mapping at ABTI Joseph Riggio International further showcases my proficiency in using analytics to empower strategic decisions and design practices that resonate with users and stakeholders alike.
Verisk Analytics
Senior Manager UX/UI Design
April 2015 to December 2021
As principal design steward for the re-imagining of the Verisk ClaimSearch application suite, my role as Senior Manager focused on establishing a consistent presentation, design guidelines, and growth of the ClaimSearch UX team. This involved establishing UX research and customer centric methodologies that would improve success metrics and empower the team to service multiple applications, complex workflows and personas with focused precision and efficiency.
The deliverables for the team included wireframes, UI components, and prototyping using Figma as well as high fidelity design artifacts using Adobe Creative Suite. The team also partnered with engineers and QA teams to provide front end development expertise — a testament to the team’s adaptability and commitment. These efforts resulted in a 20% reduction in time from ideation to live production. As well, the team would also see NPS customer satisfaction increase by 42% for Ease of Use.
NBC Universal
Creative Director
September 2006 to January 2014
Provided creative leadership and design direction for the NBCU Digital Products team. Responsibilities included collaboration with product owners to conceptualize effective media solutions, communicating creative concepts through client presentation, executing creative solutions for multiple NBCU properties, development and mentorship of junior designers.
Showtime Networks
Art Director
February to September, 2006
Provided design and development for Showtime’s original series websites. Special projects included the ideation and execution of Showtime’s interactive presentation to IAB and PromaxBDA competitions.
Union Bank of Switzerland
New Media Specialist
March 2002 to February 2006
Responsible for the design and development of new media projects including web applications, interactive CD-Roms, DVD authoring, digital photography and video production.
Nethod-Euro Interactive
Senior Designer
June 2001 to February 2002
Nethod Euro Interactive was a subsidiary of Lally, MacFarland and Pantello. Responsibilities included the design and development of enhanced CD-ROMs, eLearning tools, educational games, and motion graphics.
American Express
Senior Designer
September 2000 to June 2001
Responsible for the design and development of marketing communications, including websites, animated presentations, and print collateral.
My Education and Certifications
Tyler School of Art
Temple University
Forrester
CX Core Certification
Scrum Alliance
Certified Scrum Product Owner