Case Studies
Verisk Claims CX Scorecard
Account Scorecards
The CX scorecard was the culmination of multiple systems and data sources to empower sales and account teams with a 360 degree view of customer satisfaction.
Verisk Claims CX Drivers Index
CX Drivers
tbd…
Verisk Claims Feedback Management System
Feedback Management
This is a case of full integration of Close The Loop workflows using customer feedback modules, NPS data, JIRA tracking and marketing communication.
Claims Inquiry Survey Campaign
Survey Touch Points
tbd…
Verisk Claims NPS Reports
TBD…
TBD…
ClaimSearch Event Tracking
Behavior Analytics
This case study illustrates the positive impact on the Verisk Claims business unit after investing in behavior analytics and embracing a customer focused outlook.
Sales Lead Journey Map
Journey Mapping
This is a success story of how journey mapping can deliver positive impact on business goals.
Entity Design System for ClaimSearch
Design Systems
This story illustrates the natural evolution from ideation to delivery of a Figma based design system using customer focused collaboration and system thinking.